Track My Order

Tracking numbers are normally sent via email after a few days from the time orders were processed. Once received, you may track it by going through this link.

COVID-19 Update: We appreciate your patience as we navigate this unprecedented time. We would like to let you know that delivery of the product may experience longer wait times than normal. Our customer care teams are hard at work to help you. We strongly encourage you to contact our customer careย  by clicking this link or just simply shoot an email to support@2simpleagency.com to get the latest update about your order.


YOUR SAFETY IS ALWAYS FIRST!

We prioritize your safety! Delivery may take longer than usual as we see to it that all items delivered to your doorsteps are sanitized and safe!

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DID NOT RECEIVE YOUR ORDER?

We highly suggest that you check your tracking information in the email address youโ€™ve used when you process your order.

Please take note of the shipping time frameย  of 4-19 business days excluding holidays and weekends.

Make sure to check the shipping address youโ€™ve provided by logging in to support@2simpleagency.com or going directly to the confirmation email weโ€™ve provided.

NOTE:ย 

  • Once an order has been placedย  correctly in the desired mailing address registered in the shipment carrierโ€™s system and if the delivery status reads as โ€œdeliveredโ€ on the customerโ€™s tracking information, he/she cannot claim otherwise without justifiable proof.
  • If a customer claims his/her order has not been delivered, but the relevant courierโ€™s tracking information shows otherwise, a replacement shipment can be arranged at most at the expense of the customer.ย  If a replacement is arranged, his/her order is non-refundable.
  • A customer cannot request a refund if a package is currently in transit to his/her mailing address according to the courier's tracking information and three to four weeks have yet to pass from the purchase date.
  • If a customer provided an incorrect or incomplete shipping address, he or she cannot request a refund. The same applies for the case of which package is missing and the status of the parcel is โ€œdeliveredโ€ according to the courierโ€™s tracking information.
  • For Bundled Items - items may be shipped separatelyย  & may be in separate boxes.