Delivery times are estimated, not guaranteed. Every effort will be made to ship as soon as possible.
- Shipping carrier delays may impact delivery time
- Weather delays and other circumstances may impact delivery time
WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?
All orders are shipped from our main warehouse. Due to high demand for some of our most popular products, shipment can arrive between 5-19 business days from the order date. Due to the current pandemic, our handling procedures have been updated to include additional safety measures. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
COVID-19 Update: We appreciate your patience as we navigate this unprecedented time. We would like to let you know that delivery of the product may experience longer wait times than normal. Our customer care teams are hard at work to help you. We strongly encourage you to contact our customer care by clicking this link or just simply shoot an email to email@example.com to get the latest update about your order.
- Orders are shipped during regular business days, excluding holidays and weekends.
- Any orders placed on Saturday or Sunday will be processed the following Monday.
- For International shipments estimated shipping time does not include possible customs delays. We don’t require customs if items are shipped in the same country
- The general and specific holidays in the destination country are not taken into account.
- We have no control over shipments once turned over to the couriers, hence, we will not be held responsible for missing the estimated delivery periods.
- In the case of product returns, delivery fees are the responsibility of the buyer.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
YOUR SAFETY IS ALWAYS FIRST!
We prioritize your safety! Delivery may take longer than usual as we see to it that all items delivered to your doorsteps are sanitized and safe!
If your order hasn't arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org
Last Updated April 2021
HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
WHAT ARE YOUR SHIPPING RATES?
We have a domestic US shipping and handling fee of $4.20. For the rest of the world, shipping fee varies from $6.95 to $19.95 depending on the item weight. Taxes may apply.
WHERE WILL MY ITEMS SHIP FROM?
To meet the demands for all our products, we have different fulfillment centers across US and Asia.
DO YOU SHIP INTERNATIONALLY?
2simpleagency successfully ships many products worldwide each day. We have many satisfied customers around the globe.
But in case your country may not be supported by our logistics, we will inform you and make necessary changes to your order. To know more about our destination listings, contact us via email at email@example.com
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Changing of address is only allowed within 24 hrs. from the time you’ve placed your order. You may contact us via firstname.lastname@example.org to request for such changes.
HOW LONG BEFORE I RECEIVE MY ORDER?
All items are subject to a handling period before they are dispatched. Items will be delivered between 5-19 business days from the order date.