DELIVERY TIMES
Delivery times are estimated, not guaranteed. Every effort will be made to ship as soon as possible.
  • Shipping carrier delays may impact delivery time
  • Weather delays and other circumstances may impact delivery time

    WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?
    All orders are shipped from our warehouse within 2-3 business days from the time the order has been made.  Due to high demand of some of our most popular products, shipment will arrive in between 4-19 business days from the order date, depending on the availability of the carrier provider and location.  We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

    COVID-19 Update: We appreciate your patience as we navigate this unprecedented time. We would like to let you know that delivery of the product may experience longer wait times than normal. Our customer care teams are hard at work to help you. We strongly encourage you to contact our customer care  by clicking this link or just simply shoot an email to support@2simpleagency.com to get the latest update about your order.


    NOTE:

    • Orders are shipped during regular business days, excluding holidays and weekends. Any orders placed on Saturday or Sunday will be processed the following Monday.
    • The estimated shipping time does not include possible customs delays.
    • The general and specific holidays in the destination country are not taken into account.
    • We will not be held responsible for missing the estimated delivery periods.
    • In the case of product returns, delivery fees are the responsibility of the buyer.
    • For Bundled Items - items may be shipped separately  & may be in a separate boxes

    (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).


    YOUR SAFETY IS ALWAYS FIRST!
    We prioritize your safety! Delivery may take longer than usual as we see to it that all items delivered to your doorsteps are sanitized and safe!
    If your order hasn't arrived in the estimated delivery times, please contact our support team at support@2simpleagency.com

     

     

    HOW CAN I TRACK MY ORDER?
    A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.


    WHAT ARE YOUR SHIPPING RATES?

    We have a domestic shipping and handling fee of $4.95. For the rest of the world, shipping fee varies from $6.95 to $29.99 depending on the item weight. Taxes may apply.


    WHERE WILL MY ITEMS SHIP FROM?
    We have fulfillment centres across the globe in the US & Asia.


    DO YOU SHIP INTERNATIONALLY?
    2simpleagency successfully ships many products worldwide each day. We have many satisfied customers around the globe.
    But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@2simpleagency.com

     

    HOW CAN I CHANGE MY SHIPPING ADDRESS?
    Changing of address is only allowed within 24 hours from the date you’ve placed your order. You may contact us via support@2simpleagency.com to request for such changes. Failing to change the address within 24 hours is considered as final order.

    NOTE:
    All items returned to us can be reshipped with 25% fee with following reasons:

    • Returned to Sender Status due to;
    1. No secure place to leave the item/s
    2. A customer provided an incorrect shipping address
    • A customer missed the schedule of delivery or was not able to pick up the item/s in the Post Office.

    HOW LONG BEFORE I RECEIVE MY ORDER?
    All items are subject to a handling period before they are dispatched. Most orders leave the warehouse 2-3 days after payment. 

    NOTE:

    • For Bundled Items - items may be shipped separately  & may be in separate boxes.