ย 

DELIVERY TIMES

Delivery times are estimated, not guaranteed. Every effort will be made to ship as soon as possible.

  • Shipping carrier delays may impact delivery time
  • Weather delays and other circumstances may impact delivery time


WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

All orders are shipped from our main warehouse. Due to high demand for some of our most popular products, shipment can arrive between 4-19 business days from the order date.ย  In rare circumstances, our handling procedures may include additional day/s during peak season, if the shipment requires customs clearance or inspection, or if transportation delay is caused by carrier service.ย 

PEAK SEASON NOTIFICATION: ย We would like to let you know that delivery of the product may experience longer wait times than normal. Our customer care teams are hard at work to help you. We strongly encourage you to contact our customer care by clicking this link or just simply shoot an email to support@2simpleagency.com to get the latest update about your order. Again, we thank you so much for your untiring support to 2simpleagency

NOTE:

  • Orders are shipped during regular business days, excluding holidays and weekends. Any orders placed on Saturday or Sunday will be processed the following Monday.
  • The general and specific holidays in the destination country are not taken into account.
  • In the case of product returns, delivery fees are the responsibility of the buyer.
  • For Bundled Items - items may be shipped separately & may be in separate boxes

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).


YOUR SAFETY IS ALWAYS FIRST!
We prioritize your safety! Delivery may take longer than usual as we see to it that all items delivered to your doorsteps are sanitized and safe!
If your order hasn't arrived within the estimated delivery times, please contact our support team at support@2simpleagency.com


ย 

ย 

HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email.ย 


WHAT ARE YOUR SHIPPING RATES?

We have a domestic shipping and handling fee of $4.95. For the rest of the world, the shipping fee varies from $6.95 to $29.99 depending on the item weight but don't worry as we have an ongoing "Monthly Free Shipping Promotion". You may checkout to qualify.ย 

*Taxes may apply.

WHERE WILL MY ITEMS SHIP FROM?
To meet the demands for all our products, we have different fulfillment centers across US and Asia.


DO YOU SHIP INTERNATIONALLY?

2simpleagency successfully ships many products worldwide each day. We have many satisfied customers around the globe.
But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@2simpleagency.com


HOW CAN I CHANGE MY SHIPPING ADDRESS?
Changing of address is only allowed within 24 hours from the date youโ€™ve placed your order. You may contact us via support@2simpleagency.com to request such changes. Failing to change the address within 24 hours is considered a final order.

NOTE: All items returned to us can be reshipped with a 25% fee for the following reasons:

  • Returned to Sender Status due to;
    • No secure place to leave the item/s
    • A customer provided an incorrect shipping address
  • A customer missed the schedule of delivery or was not able to pick up the item/s in the Post Office.