Refund


We provide a 60-day money back guarantee. 
  • A customer cannot request a refund for customized items.
  • A customer cannot request a refund for all discounted items.
  • A customer cannot request a refund for bundle packs and items with free gifts.

IMPORTANT NOTES:

  • We will process a refund and or reimbursement for all eligible Items excluding the shipping & handling fee  (import fee included if applicable) and a $3 restocking fee for each item purchased will be deducted from the total payment for the order and the rest will be refunded if cancelled.
  • Refund once approved , will be processed  and a credit will automatically be applied to your credit card or original forms of payment, within a certain amount of days.
  • Late or missing refunds (if applicable)
    • If you haven’t received a refund yet, first check your bank account
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of these and you still have not received your refund yet, please contact us through this form or send a direct message at support@2simpleagency.com