Refund


Returns


  • All unwanted items are accepted within the return period  of 60 days
  • Damaged/Defective items must be returned within 7 days after the item is received. The customer is required to send an image of the defective/damaged items.
  • We do not accept return for any damaged through customer misuse, (e.g : previously worn clothing, not in the original packaging and/or with no tags, etc.) due to customer wear and/or tampering)

Refunds

  • We will process a refund and or reimbursement for all eligible Items excluding the shipping & handling fee  (import fee included if applicable) and a $3 restocking will be deducted from the total payment for the order and the rest will be refunded if cancelled.
  • Refund once approved ,will be processed  and a credit will automatically be applied to your credit card or original forms of payment, within a certain amount of days.
  • Once an order has been placed  correctly in the desired mailing address registered in the shipment carrier’s system and if the delivery status reads as “delivered” on the customer’s tracking information, he/she cannot claim otherwise without justifiable proof.
  • If a customer claims his/her order has not been delivered, but the relevant courier’s tracking information shows otherwise, a replacement shipment can be arranged at most, once. If a replacement is arranged, his/her order is non-refundable.
  • A customer cannot request a refund if a package is currently in transit to his/her mailing address according to courier’s tracking information and three weeks have yet to pass from the purchase date.
  • If a customer provided an incorrect or incomplete shipping address, he or she cannot request a refund.The same applies for the case of which package is missing and the status of the parcel is “delivered” according to the courier’s tracking information.
  • We are not responsible for lost/stolen packages. As long as our courier’s tracker indicates that parcel has been delivered to the mailing address you’ve provided, including mailbox or front desk in case of absence at the time of delivery, a customer cannot request a refund or new arrangement for the lost/stolen parcel.
  • A customer cannot request a refund for customized items.
  • A customer cannot request a refund for all discounted items.
  • A customer cannot request a refund for bundle packs and items with free gifts.
  • Late or missing refunds (if applicable)
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at support@2simpleagency.zendesk.com

Exchanges

  • We can only replace items if they are defective or damaged.
  • Note that refund is unacceptable if a customer received an exchange prior to refund request.
  • All exchange requests should be made via email at support@2simpleagency.zendesk.com

Shipping


  • You will be responsible for paying for your own shipping costs for initial delivery and returning your item (if applicable). Shipping costs are non-refundable. If you receive a refund,  the cost of shipping & handling fee (import fee included if applicable) and restocking fee ($3) for each purchased item will be deducted from your refund.

  • A customer is responsible for providing a complete mailing address. If a customer fails to receive his/her order due to incorrect or incomplete mailing address provided, he/she cannot request a refund or a new shipment arrangement.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Order Processing Time is 1-3 business days.  It will be longer in holidays.

  • Shipping time frame is within 5-19 business days.