I. ORDER PLACEMENT

 HOW DO I ADD ITEMS TO MY CART?

To add items to your cart:
  1. Navigate to the page of the item you are interested in and then choose your preferences of the variation ( e.g. Type, Color, Size ). When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
  2. Enter the quantity of the item that you would like to order using the "Quantity" field next to the image of the item. After you have entered a quantity, you can continue shopping  by clicking “ Update Cart” or choose to complete your order by clicking “ Checkout”
HOW DO I VIEW WHAT’S IN MY SHOPPING CART?
To view the contents of your cart, click on the Cart icon located at the top of the website page. Once you click on this icon, you can easily change the number of quantities you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link at the bottom of the item name.
 
HOW DO I CHANGE THE QUANTITY OF A PARTICULAR ITEM IN MY CART?
First, click on the “Cart” icon in the upper-right corner of your screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.
HOW DO I PLACE MY ORDER? 
To place an order:
  1. Finish adding items to your shopping cart
  2. You may choose to process through our website checkout or through PayPal. 
  • If you wish to continue through our website checkout, please click on the “Checkout” button located at the right side of the screen.
  • If you wish to continue through PayPal, please click on the PayPal button
  • You may either log-in to paypal or opt to pay using your Debit or credit card (see screenshot below)

 

  1. You will be transferred to our Customer Information page. You will be prompted to enter:
  • Email address
  • Name
  • Address
  • Phone Number (optional)
  1. If you have a valid discount code, you may enter it in the " Discount" field located at the right side of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
  2. Continue by clicking the “Continue to Shipping” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue to Payment”
  3. You will need to enter your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 
  4. Once you have completed the form, click on the "Pay Now" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via email.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at support@2simpleagency.com
 
HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?
You will receive an email confirmation containing the Order Number and details of your purchase.

II. SHIPPING

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?
All orders are shipped from our warehouse within 2-3 business days from the time the order has been made.  Due to high demand of some of our most popular products, shipment will arrive in between 5-19 business days after the shipment date, depending on the availability of the carrier provider and location.  We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
Note:
  • Orders are shipped during regular business days, excluding holidays and weekends. Any orders placed on Saturday or Sunday will be shipped the following Monday.
  • The estimated shipping time does not include possible customs delays.
  • The general and specific holidays in the destination country are not taken into account.
  • We will not be held responsible for missing the estimated delivery periods.
  • In the case of product returns, delivery fees are the responsibility of the buyer.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
If your order hasn't arrived in the estimated delivery times, please contact our support team at support@2simpleagency.com

HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
WHAT ARE YOUR SHIPPING RATES?
We have a shipping & handling fee of $4.95 for US deliveries and $6.95 for the rest of the world. Taxes may apply.
WHERE WILL MY ITEMS SHIP FROM?
We have fulfillment centres across the globe in US & Asia

DO YOU SHIP INTERNATIONALLY?
2simpleagency successfully ships many products worldwide each day. We have many satisfied customers around the globe.
But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@2simpleagency.com
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Changing of address is only allowed within 24 hrs. From the date you’ve placed your order. You may contact us via support@2simpleagency.com to request for such changes.
HOW LONG BEFORE I RECEIVE MY ORDER?
All items are subject to a handling period before they are dispatched. Most orders leave the warehouse 2-3 days after payment. 

III. PAYMENT METHOD

DO YOU ACCEPT CASH ON DELIVERY?
No we do not.
HOW DO I MAKE PAYMENTS USING PAYPAL? 
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “ Buy with PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.

WHAT ARE THE PAYMENT OPTIONS?
We accept payments by Applepay, Visa, Mastercard, and American Express, JCB, Diners Club, Discover and Paypal.

IV. PRODUCT QUALITY & SECURITY

IS THE QUALITY GUARANTEED?
Yes 100% guaranteed! If you are not satisfied with your product, please check out the 60-day Money back guarantee
WHAT IS A 60-day MONEY BACK GUARANTEE?
If you are not completely satisfied, return your item within the return period  of 60 days from the date of purchase and you will receive a refund of your purchase price minus the shipping, handling & restocking fee of $3 for each item purchased.
IS ORDERING THROUGH 2simpleagency.com SECURE?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

V. TRACKING

HOW CAN I GET MY TRACKING NUMBER?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

I DID NOT RECEIVE MY ORDER?
  1. We highly suggest that you check your tracking information in the email address you’ve used when you process your order.
  2. Please take note of the shipping time frame  of 5-19 business days excluding holidays and weekends.
  3. Make sure to check the shipping address you’ve provided by logging in to support@2simpleagency.com or going directly to the confirmation email we’ve provided.
NOTE: 
  • Once an order has been placed  correctly in the desired mailing address registered in the shipment carrier’s system and if the delivery status reads as “delivered” on the customer’s tracking information, he/she cannot claim otherwise without justifiable proof.
  • If a customer claims his/her order has not been delivered, but the relevant courier’s tracking information shows otherwise, a replacement shipment can be arranged at most, once. If a replacement is arranged, his/her order is non-refundable.
  • A customer cannot request a refund if a package is currently in transit to his/her mailing address according to courier’s tracking information and three to four weeks have yet to pass from the purchase date.
  • If a customer provided an incorrect or incomplete shipping address, he or she cannot request a refund.The same applies for the case of which package is missing and the status of the parcel is “delivered” according to the courier’s tracking information.

VI. RETURN, REFUND & CANCELLATION

WHAT IS YOUR RETURN POLICY?
We do not accept returns for any damaged through customer misuse, (e.g : previously worn clothing, not in the original packaging and/or with no tags, etc.) due to customer wear and/or tampering)
Customers must send us an email if he/she wishes to return a product. We do not process refunds on returned items that didn't meet the following  conditions and requirements:
  • Unauthorized Returns.
  •  All unwanted items are accepted within the return period (60 days), the shipping fee will be shouldered by the buyer and items must be in the UNUSED and should be in the same condition when received as when shipped
  •  Failure to send items to our official return address; the address will be provided by our Customer Service Team. For further assistance, please send us an email at : support@2simpleagency.com
  • Customers are required to send Postage receipt containing the following details :
1. Date shipped
2. Full Name
3. Tracking Number
4. Package Weight 
Note: We also may require verification of information prior to acceptance.

WHAT IS YOUR CANCELLATION POLICY?
Cancellation of order is allowed within 24 hrs. from the date of purchase.  After that time, cancellation will no longer be entertained. You may contact us via  support@2simpleagency.com  to request for cancellation.

WHAT IF THE ITEM IS DAMAGED OR DEFECTIVE?
We always ensure that we provide the best quality product. In a special case where the item is damaged or defective for some reason, we assure you that we will provide an exchange given that you contact us within 7 days from the day the item was received. All exchange requests should be made via email at support@2simpleagency.com
We highly discourage you from sending the item without further notice as it may cause delay or unnecessary charges.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

CAN I GET A REFUND?
Yes within 60 days of purchase subject to our Refund Policy. The product must be sent back in its original package and intact. 

I WANT TO GET REFUNDED
Please take note that:  
  • A customer cannot request a refund for customized items.
  • A customer cannot request a refund for all discounted items. If a discount code is applied at the time of purchase, it is regarded as a discounted item.
  • A customer cannot request a refund for bundle packs and items with free gifts.
Note: 60-day Money back guarantee does not apply for the above cases.
WHAT IS YOUR REFUND POLICY?
  • We will process a refund and or reimbursement for all eligible Items excluding the shipping & handling fee  (import fee included if applicable) and a $3 restocking fee  for each item purchased will be deducted from the total payment for the order and the rest will be refunded if cancelled.
  • Refund once approved, will be processed  and a credit will automatically be applied to your credit card or original forms of payment, within a certain amount of days.
  • Late or missing refunds (if applicable)
    • If you haven’t received a refund yet, first check your bank account
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of these and you still have not received your refund yet, please contact us at support@2simpleagency.com
WHAT IF MY ITEM IS LOST OR STOLEN?
We are not responsible for lost/stolen packages. As long as our courier’s tracker indicates that parcel has been delivered to the mailing address you’ve provided, including mailbox or front desk in case of absence at the time of delivery, a customer cannot request a refund or new arrangement for the lost/stolen parcel.

Disclaimer: We are not responsible for any damages or injuries that customers might incur while using our products and that upon purchasing our products, they accept and understand these conditions.

 

For any other inquiries, please do not hesitate to contact us through this form or shoot us an email at support@2simpleagency.com
Our Customer Support Team provides the best quality support to all our customers worldwide. In fact, we received awesome reviews from our customers around the globe.