I. ORDER PLACEMENT
HOW DO I ADD ITEMS TO MY CART?
To add items to your cart:
Navigate to the page of the item you are interested in and then choose your preferences of the variation ( e.g. Type, Color, Size ). When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
Enter the quantity of the item that you would like to order using the "Quantity" field next to the image of the item. After you have entered a quantity, you can continue shopping by clicking “ Update Cart” or choose to complete your order by clicking “ Checkout”
HOW DO I VIEW WHAT’S IN MY SHOPPING CART?
To view the contents of your cart, click on the Cart icon located at the top of the website page. Once you click on this icon, you can easily change the number of quantities you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link at the bottom of the item name.
HOW DO I CHANGE THE QUANTITY OF A PARTICULAR ITEM IN MY CART?
First, click on the “Cart” icon in the upper-right corner of your screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.
HOW DO I PLACE MY ORDER?
To place an order:
Finish adding items to your shopping cart
You may choose to process through our website checkout or through PayPal.
If you wish to continue through our website checkout, please click on the “Checkout” button located at the right side of the screen.
If you wish to continue through PayPal, please click on the PayPal button
You may either log-in to paypal or opt to pay using your Debit or credit card (see screenshot below)
- You will be transferred to our Customer Information page. You will be prompted to enter:
- Email address
- Phone Number (optional)
- If you have a valid discount code, you may enter it in the " Discount" field located at the right side of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
- Continue by clicking the “Continue to Shipping” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue to Payment”
- You will need to enter your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
- Once you have completed the form, click on the "Pay Now" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via email.
Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at firstname.lastname@example.org
HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?
You will receive an email confirmation containing the Order Number and details of your purchase.
WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?
All orders are shipped from our warehouse within 1-2 business days from the time the order has been made. Due to high demand of some of our most popular products, shipment will arrive in between 5-19 business days from the order date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
COVID-19 Update: We appreciate your patience as we navigate this unprecedented time. We would like to let you know that delivery of the product may experience longer wait times than normal. Our customer care teams are hard at work to help you. We strongly encourage you to contact our customer care by clicking this link or just simply shoot an email to email@example.com to get the latest update about your order.
- Orders are shipped during regular business days, excluding holidays and weekends. Any orders placed on Saturday or Sunday will be shipped the following Monday.
- The estimated shipping time does not include possible customs delays.
- The general and specific holidays in the destination country are not taken into account.
- We will not be held responsible for missing the estimated delivery periods.
- In the case of product returns, delivery fees are the responsibility of the buyer.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
YOUR SAFETY IS ALWAYS FIRST!
We prioritize your safety! Delivery may take longer than usual as we see to it that all items delivered to your doorsteps are sanitized and safe!
If your order hasn't arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org
HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
WHAT ARE YOUR SHIPPING RATES?
We have a domestic shipping and handling fee of $4.95. For the rest of the world, shipping fee varies from $6.95 to $19.95 depending on the item weight. Taxes may apply.
WHERE WILL MY ITEMS SHIP FROM?
We have fulfillment centres across the globe in US & Asia
DO YOU SHIP INTERNATIONALLY?
2simpleagency successfully ships many products worldwide each day. We have many satisfied customers around the globe.
But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via email@example.com
HOW CAN I CHANGE MY SHIPPING ADDRESS?
Changing of address is only allowed within 24 hrs. From the date you’ve placed your order. You may contact us via firstname.lastname@example.org to request for such changes.
HOW LONG BEFORE I RECEIVE MY ORDER?
All items are subject to a handling period before they are dispatched. Most orders leave the warehouse 2-3 days after payment.
III. PAYMENT METHOD
DO YOU ACCEPT CASH ON DELIVERY?
No we do not.
HOW DO I MAKE PAYMENTS USING PAYPAL?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “ Buy with PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.
WHAT ARE THE PAYMENT OPTIONS?
We accept payments by Applepay, Visa, Mastercard, and American Express, JCB, Diners Club, Discover and Paypal.
IV. PRODUCT QUALITY & SECURITY
IS THE QUALITY GUARANTEED?
Yes 100% guaranteed! Please check out the 30-day Money back guarantee policy.
WHAT IS A 30-day MONEY BACK GUARANTEE?
- In order to be eligible for a return, the item/s must be in new condition with the packaging unopened. It should be unused.
- Please note, while we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them, though!
- The item/s must also be returned within 30 days from the date of delivery.
- Once the item is received, refund will be processed only to original the payment method used to purchase the item. Refund price is the item price minus the shipping, handling & restocking fee of $3 for each item purchased
- All returns require a Return Merchandise Authorization or RMA number. You can request an RMA number by contacting the customer service department.
- Refund requests made through our Contact form or email will have a faster resolution time than Paypal. We ensure to expedite those requested via the said channel.
IS ORDERING THROUGH 2simpleagency.com SECURE?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
HOW CAN I GET MY TRACKING NUMBER?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
I DID NOT RECEIVE MY ORDER?
- We highly suggest that you check your tracking information in the email address you’ve used when you process your order.
- Please take note of the shipping time frame of 5-19 business days excluding holidays and weekends.
- Make sure to check the shipping address you’ve provided by logging in to email@example.com or going directly to the confirmation email we’ve provided.
- Once an order has been placed correctly in the desired mailing address registered in the shipment carrier’s system and if the delivery status reads as “delivered” on the customer’s tracking information, he/she cannot claim otherwise without justifiable proof.
- If a customer claims his/her order has not been delivered, but the relevant courier’s tracking information shows otherwise, a replacement shipment can be arranged at most, once. If a replacement is arranged, his/her order is non-refundable.
- A customer cannot request a refund if a package is currently in transit to his/her mailing address according to courier’s tracking information and three to four weeks have yet to pass from the purchase date.
- If a customer provided an incorrect or incomplete shipping address, he or she cannot request a refund.The same applies for the case of which package is missing and the status of the parcel is “delivered” according to the courier’s tracking information.
VI.RETURN, REFUND & CANCELLATION
WHAT IS YOUR RETURN POLICY?
We do not accept returns for any damaged through customer misuse, (e.g : previously worn clothing, not in the original packaging and/or with no tags, etc.) due to customer wear and/or tampering)
Customers must send us an email if he/she wishes to return a product.
We process refunds on returned items for the following conditions and requirements:
- Unused item
- Items on original packaging
- Contact customer support through this link or shoot an email at firstname.lastname@example.org prior to returning the item
- Sent the return item to the correct address specified by the customer service support. Items can be returned within 30 days from the date of delivery.
- Reported damaged / defective items within 7 days from the date of delivery
All sales are final for the following conditions:
- For items that Does not fit/Not Compatible
- Not as Advertised
Our product page has complete information about the FAQ's, product specification and instructions. Please feel free to contact our customer support for questions about the product.
Instruction for Returning an Item
- All eligible items for returns are accepted within the return period (30 days), the shipping fee will be shouldered by the buyer
- Contact customer support through this link or shoot an email at email@example.com
- Our team will provide you a Return Label/ Return Merchandise Authorization or RMA number that will only be sent to the official return address within 30 days from the date of delivery
- Customers are required to send Postage receipt containing the following details :
- Date shipped
- Full Name
- Tracking Number
- Package Weight
- We also may require verification of information prior to acceptance.
- You will be responsible for the return postage and packaging cost.
- Refund amount will only be issued once we have received the product back and checked it for damage and that the product is unused.
- If satisfactory you will then receive the refund amount within 3-5 business days depending on your bank turnaround time.
- We advise you to return your product using a tracked delivery service.
WHAT IS YOUR CANCELLATION POLICY?
Cancellation of order is allowed within 24 hrs. from the date of purchase. After that time, cancellation will no longer be entertained. You may contact us via firstname.lastname@example.org to request for cancellation.
WHAT IF THE ITEM IS DAMAGED OR DEFECTIVE?
We always ensure that we provide the best quality product. In a special case where the item is damaged or defective for some reason ( please see below qualifications) we assure you that we will provide an exchange given that you contact us within 7 days from the day the item was received. All exchange requests should be made via email at email@example.com
Our team will have to check the item and provide technical assistance via email or call. Since we pride in the quality of our products, we will ensure that a technical support and inspection will be done first before any exchange approval.
We highly discourage you from sending the item without further notice as it may cause delay or unnecessary charges.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Reasons for Exchange:
- Damaged when arrived
- Damaged or defective after using the item- We will ask specific questions to check the status of the item. We will also ask for proof of evidence like photos and videos.
CAN I GET A REFUND?
Yes within 30 days from the delivery date subject to our Refund Policy. The product must be sent back in its original package and intact.
I WANT TO GET REFUNDED
Please take note that:
- A customer cannot request a refund for customized items.
- A customer cannot request a refund for all discounted items. If a discount code is applied at the time of purchase, it is regarded as a discounted item.
- A customer cannot request a refund for bundle packs and items with free gifts.
Note: 30-day Money back guarantee does not apply for the above cases.
WHAT IS YOUR REFUND POLICY?
- We will process a refund for all eligible items excluding the shipping & handling fee ( import fee included if applicable) and a $3 restocking fee for each item purchased. The rest will be refunded if cancelled.
- Refunds once approved, will be processed and a credit will automatically be applied to your credit card or original forms of payment, within 3-5 business days depending on your bank’s turnaround time.
- Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of these and you still have not received your refund yet, please contact us at firstname.lastname@example.org
WHAT IF MY ITEM IS LOST OR STOLEN?
- We are not responsible for lost/stolen packages. As long as our courier’s tracker indicates that parcel has been delivered to the mailing address you’ve provided, including mailbox or front desk in case of absence at the time of delivery, a customer cannot request a refund or new arrangement for the lost/stolen parcel.
- We are not responsible for any damages or injuries that customers might incur while using our products and that upon purchasing our products, you accept and understand these conditions.
For any other inquiries, please do not hesitate to contact us at email@example.com
Our Customer Support Team provides the best quality support to all our customers worldwide. In fact, we received awesome reviews from our customers around the globe.
Last Updated September 2020