Help Center

Frequently Asked Questions

To add items to your cart:
1. Navigate to the page of the item you are interested in and then choose your preferences of the variation ( e.g. Type, Color, Size ). When you click the “Add to Cart” button, you will be brought to your "Shopping cart" page.
2. Enter the quantity of the item that you would like to order using the "Quantity" field next to the image of the item. After you have entered a quantity, you can continue shopping  by clicking “ Update Cart” or choose to complete your order by clicking “ Checkout”

To view the contents of your cart, click on the Cart icon located at the top of the website page. Once you click on this icon, you can easily change the number of quantities you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link at the bottom of the item name.

First, click on the “Cart” icon in the upper-right corner of your screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and type in the quantity desired. Once you do this, the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.

To place an order:

1. Finish adding items to your shopping cart

2. You may choose to process through our website checkout or through PayPal. 

  • If you wish to continue through our website checkout, please click on the “Checkout” button located at the right side of the screen.
  • If you wish to continue through PayPal, please click on the PayPal button
  • You may either log in to Paypal or opt to pay using your Debit or credit card (see screenshot below)

 

3.You will be transferred to our Customer Information page. You will be prompted to enter:

  • Email address

  • Name

  • Address

  • Phone Number (optional)

4. If you have a valid discount code, you may enter it in the " Discount" field located at the right side of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.

5. Continue by clicking the “Continue to Shipping” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue to Payment”

6. You will need to enter your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable. 

7. Once you have completed the form, click on the "Pay Now" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via email.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at support@2simpleagency.com

You will receive an email confirmation containing the Order Number and details of your purchase.

Delivery times are estimated, not guaranteed. Every effort will be made to ship as soon as possible.


  • Shipping carrier delays may impact delivery time

  • Weather delays and other circumstances may impact delivery time

All orders are shipped from our main warehouse. Due to high demand for some of our most popular products, shipment can arrive between 5-19 business days from the order date.  Due to Covid 19, our handling procedures have been updated to include additional safety measures. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

COVID-19 Update: We appreciate your patience as we navigate this unprecedented time. We would like to let you know that delivery of the product may experience longer wait times than normal. Our customer care teams are hard at work to help you. We strongly encourage you to contact our customer care  by clicking this link or just simply shoot an email to support@2simpleagency.com to get the latest update about your order.

Note:

  • Orders are shipped during regular business days, excluding holidays and weekends.
  • Any orders placed on Saturday or Sunday will be processed the following Monday.
  • For International shipments estimated shipping time does not include possible customs delays. We don’t require customs if items are shipped in the same country
  • The general and specific holidays in the destination country are not taken into account.
  •  We have no control over shipments once turned over to the couriers, hence, we will not be held responsible for missing the estimated delivery periods.
  • In the case of product returns, delivery fees are the responsibility of the buyer.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

YOUR SAFETY IS ALWAYS FIRST!

We prioritize your safety! Delivery may take longer than usual as we see to it that all items delivered to your doorsteps are sanitized and safe!

If your order hasn't arrived in the estimated delivery times, please contact our support team at support@2simpleagency.com


A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

We have a domestic US shipping and handling fee of $4.20. For the rest of the world, shipping fee varies from $6.95 to $19.95 depending on the item weight. Taxes may apply.

To meet the demands for all our products, we have different fulfillment centers across US and Asia.

2simpleagency successfully ships many products worldwide each day. We have many satisfied customers around the globe.

But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@2simpleagency.com

Changing of address is only allowed within 24 hrs. From the time you’ve placed your order. You may contact us via support@2simpleagency.com to request for such changes.

All items are subject to a handling period before they are dispatched. Items will be delivered between 5-19 business days from the order date.

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “ Buy with PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.

We accept payments by Applepay, Visa, Mastercard, and American Express, JCB, Diners Club, Discover and Paypal.

Yes 100% guaranteed! Please check out our refund policy.

2simpleagency makes every effort to ensure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for the period of 30 calendar days from the delivery of the item.

This warranty does not apply to damage due to direct or indirect, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special or consequential damages arising from the use of our product.

THINGS TO KNOW:

  1. The item/s must also be returned within 30 calendar days from the date of delivery.
  2. For safety reasons, items cannot be returned if opened – please contact our customer service department via email at  support@2simpleagency.com
  3. Return must be authorized by our Customer Support Team
  4. You will be responsible for the return postage and packaging cost.  
  5. Refund will only be processed once returned packages are completely inspected by our Returns Team to check if the product is unopened
  6. Refund price is the item price minus the shipping, handling, & restocking fee of 25% per item purchased.

NOTE:

  • All returns require a Return Merchandise Authorization or RMA number. You can request an RMA number by contacting the customer service department.

  • Refund requests made through our Contact form or email will have a faster resolution time than Paypal. We ensure to expedite those requested via the said channel.

Yes. We take the utmost care with the information that you provide us when placing an order through our online store. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

  1. We highly suggest that you check your tracking information in the email address you’ve used when you process your order.
  2. Please take note of the shipping time frame  of 5-19 business days excluding holidays and weekends.
  3. Make sure to check the shipping address you’ve provided by logging in to support@2simpleagency.com or going directly to the confirmation email we’ve provided.
NOTE: 

  • Once an order has been placed  correctly in the desired mailing address registered in the shipment carrier’s system and if the delivery status reads as “delivered” on the customer’s tracking information, he/she cannot claim otherwise with justifiable proof.
  • If a customer claims his/her order has not been delivered, but the relevant courier’s tracking information shows otherwise, a replacement shipment can be arranged at the expense of the customer.  If a replacement is arranged, his/her order is non-refundable.
  • A customer cannot request a refund if a package is currently in transit to his/her mailing address according to courier’s tracking information and three to four weeks have yet to pass from the purchase date.
  • If a customer provided an incorrect or incomplete shipping address, he or she cannot request a refund. The same applies for cases where a package is missing and the status of the parcel is “delivered” according to the courier’s tracking information.

We do not accept returns for damage due direct or indirect misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property, or for incidental and contingent, special or consequential damages arising from the use of our product.

Customers must send us an email with necessary information including photos or videos to support the claim if he/she wishes to return a product.

We process refunds on returned items for the following conditions and requirements:

Authorized Returns:

  • Unused item
  • Unopened item
  • Contact customer support through this link or shoot an email at support@2simpleagency.com prior to returning the item
  • Sent the return item to the correct address specified by the customer service support.  Items can be returned within 30 calendar days from the date of delivery.

Note:

All sales are final as they are advertised. Returns due to not fit/not compatible cannot be refunded or replaced.

Our product page has complete information about the FAQ's, product specification and instructions. Please feel free to contact our customer support for questions about the product.

Instruction for Returning an Item

  • All eligible items for returns are accepted within the return period (3calendar days from the delivery date), the shipping fee will be shouldered by the buyer
  • For All eligible items due to damage/defect are accepted within 7 days from the delivery date, we will provide a prepaid return label and a replacement will be processed.

1. Contact customer support through this link or shoot an email at support@2simpleagency.comBe prepared to provide your order number and a brief description of the reason for the return.

2.Our team will provide you a Return Label/ Return Merchandise Authorization or RMA number that will only be sent to the official return address All unauthorized returns will not be eligible for refund or replacement.

3. Customers returning under the 30 day Money back Guarantee Policy are required to send postage receipt containing the following details

  • Date shipped
  • Full Name
  • Tracking Number
  • Package Weight 

Note:

  • We also may require verification of information prior to acceptance.
  • For returns due to remorse covered under the 30 Day Money Back Guarantee you will be responsible for the return postage; plus a handling and restocking fee of 25% per item purchased.
  • Refund will only be processed once returned packages are completely inspected by our Returns Team once validated that package is unopened and unused.
  • Refunds will NOT be processed if the package is proven opened.
  • For returns due to damage or defect, we provide a replacement. For customers opting in to refund; refund price is the item price minus the shipping, handling, & restocking fee of 25% per item purchased.
  • If approved you will then receive the refund amount within 3-5 business days depending on your bank turnaround time.

Cancellation of order is allowed within 24 hrs. from the time of purchase.  After that time, cancellation will no longer be entertained and sales are considered final. You may contact us via  support@2simpleagency.com  should you have further questions. Be prepared to provide your order number and a brief description of the reason for cancellation.


Note: All cancellations will incur a 25% Cancellation Fee.

We always ensure that we provide the best quality product. In a special case where the item is damaged or defective for some reason ( please see below qualifications) we assure you that we will provide a replacement given that you contact us within calendar days from the day the item was delivered. All exchange requests should be made via email at  support@2simpleagency.com 

Our team will have to check the item and provide technical assistance via email or call. Since we pride in the quality of our products, we will ensure that a technical support and inspection will be done first before any exchange approval.

We highly discourage you from sending the item without further notice as it may cause delay or unnecessary charges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement.

Once approved, then a replacement will be processed.

Valid Reasons for Replacement:

  1. Damaged when arrived
  2. Damaged or defective after using the item within 7 calendar days from the date of delivery- We will ask specific questions to check the status of the item. We will also ask for proof of evidence like photos and videos.

Yes within 30 calendar days from the delivery date subject to our Refund Policy.

  • We will process a refund for all eligible items excluding the shipping & handling fee ( import fee included if applicable) and a restocking fee of 25% for each item purchased. Twenty Five percent is based on the item cost. 
  • Refunds once approved, will be processed  and a credit will automatically be applied to your credit card or original forms of payment, within 3-5 business days depending on your bank’s turnaround time.
  • Late or missing refunds (if applicable)
    • If you haven’t received a refund yet, first check your bank account
    • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of these and you still have not received your refund yet, please contact us.

  • We are not responsible for lost/stolen packages. As long as our courier’s tracker indicates that parcel has been delivered to the mailing address you’ve provided, including mailbox or front desk in case of absence at the time of delivery, a customer cannot request a refund or new arrangement for the lost/stolen parcel.
  • If you mistakenly provided wrong or incomplete address information, you may contact our support team within 24 hours to correct or update your information otherwise you will be held responsible for the fees incurred of having the items returned back to our warehouse. The Fee is twenty five percent (25%) of the item cost for each item purchased.
  • We are not responsible for any damages or injuries that customers might incur while using our products and that upon purchasing our products, you accept and understand these conditions.

    For any other inquiries, please do not hesitate to contact us at support at  support@2simpleagency.com 

    Our Customer Support Team provides the best quality support to all our customers worldwide. In fact, we received awesome reviews from our customers around the globe.